Privacy Policy
This privacy policy outlines how Trixino collects, uses, protects, and manages your personal information when you access and use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring transparency in all data processing activities. This document explains your rights as a user and our obligations as a data controller under applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Irish data protection laws. By using Trixino, you acknowledge that you have read and understood this privacy policy and consent to the collection and use of your information as described herein.
Information We Collect and How We Use It
Trixino collects various types of personal information necessary to provide gaming services, maintain account security, and comply with legal obligations. When you register an account, we collect identification details including your full name, date of birth, email address, postal address, and telephone number. We also gather financial information such as payment card details, bank account information, and transaction history to process deposits and withdrawals. Technical data is automatically collected through cookies and similar technologies, including IP address, device type, browser type, operating system, and gameplay patterns.
We use your personal information for several purposes essential to our operations. Account verification and age confirmation ensure compliance with gambling regulations and prevent underage access to gaming services. Financial transactions are processed securely to enable deposits, withdrawals, and payment processing. We analyse gameplay data to detect fraudulent activity, prevent money laundering, and identify problematic gambling behaviour as part of our safe gaming initiatives. Marketing communications are sent only with your explicit consent and can be withdrawn at any time. Customer support interactions help us respond to enquiries, resolve disputes, and improve service quality.
Data Sharing and Third-Party Services
Trixino shares your personal information with carefully selected third parties only when necessary to deliver our services or fulfil legal obligations. Payment processors handle financial transactions securely and maintain their own compliance with payment card industry standards. Identity verification services confirm your age and identity to meet regulatory requirements. Gaming software providers receive limited technical data to ensure proper game functionality and fair play. Regulatory authorities and law enforcement agencies may access your information when required by law or to investigate suspected illegal activity.
The following table outlines the categories of third parties with whom we share data and the purposes for such sharing:
| Third Party Category | Purpose of Data Sharing | Data Types Shared |
|---|---|---|
| Payment Processors | Transaction processing and fraud prevention | Financial details, transaction history, identification data |
| Identity Verification Services | Age verification and anti-money laundering compliance | Name, date of birth, address, identification documents |
| Gaming Software Providers | Game delivery and technical support | Account identifier, gameplay data, device information |
| Regulatory Authorities | Licence compliance and legal obligations | All collected data when legally required |
| Cloud Storage Providers | Secure data hosting and backup | Encrypted user data |
| Customer Support Tools | Service delivery and communication | Contact details, support history, account information |
We implement strict contractual obligations with all third-party service providers to ensure they process your data securely and only for specified purposes. Data transfers outside the European Economic Area are conducted using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
Data Security and Retention
Trixino employs comprehensive technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our security infrastructure includes industry-standard SSL encryption for all data transmissions between your device and our servers. Personal and financial information is stored on secure servers with restricted access controls, regular security audits, and penetration testing. Employee access to personal data is limited to authorised personnel who require such access to perform their duties, and all staff receive regular training on data protection obligations.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy or to comply with legal and regulatory requirements. Active account data is maintained throughout your relationship with Trixino and for a period after account closure as required by gambling regulations and financial record-keeping obligations. The specific retention periods are detailed in the table below:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Account registration information | Duration of account plus 6 years | Regulatory compliance and contract performance |
| Financial transaction records | 6 years from transaction date | Anti-money laundering regulations and tax law |
| Gameplay history | Duration of account plus 6 years | Gambling licence requirements |
| Marketing consent records | Until consent withdrawn plus 3 years | GDPR compliance |
| Customer support communications | 3 years from last interaction | Contract performance and legitimate interests |
| Identity verification documents | Duration of account plus 6 years | Regulatory compliance |
| Technical and cookie data | 12 months or until consent withdrawn | Legitimate interests and consent |
After the applicable retention period expires, we securely delete or anonymise your personal information in accordance with our data retention policy and applicable legal requirements.
Your Rights and Choices
Under data protection legislation, you have several rights regarding your personal information held by Trixino. You have the right to access your personal data and receive a copy of the information we hold about you. The right to rectification allows you to request correction of inaccurate or incomplete personal information. You may request erasure of your personal data in certain circumstances, though this right is limited where we must retain information to comply with legal obligations. The right to restrict processing enables you to limit how we use your data in specific situations, such as when you contest the accuracy of the information.
You can object to processing of your personal data based on legitimate interests, including direct marketing communications. The right to data portability allows you to receive your personal data in a structured, commonly used format and transmit it to another controller where technically feasible. You have the right to withdraw consent at any time for processing activities based on consent, though this does not affect the lawfulness of processing before withdrawal. To exercise any of these rights, you may contact our data protection officer using the contact details provided on our website.
For marketing communications, you can manage your preferences through your account settings or by clicking the unsubscribe link in promotional emails. Cookie preferences can be adjusted through your browser settings or our cookie management tool. If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Data Protection Commission in Ireland or your local supervisory authority.
Safe Gaming and Responsible Gambling
Trixino privacy policy incorporates provisions specifically designed to support safe gaming practices and responsible gambling behaviours. We monitor gameplay patterns and account activity to identify potential signs of problem gambling, including excessive time spent playing, rapid increases in betting amounts, or frequent deposits within short timeframes. When our systems detect concerning patterns, we may contact you to discuss available support options, including deposit limits, time-out periods, or self-exclusion programmes.
Your privacy is maintained throughout all safe gaming interventions, and information about gambling-related concerns is handled with strict confidentiality. We share data with gambling support organisations only with your explicit consent or when required by law. Personal information related to self-exclusion requests is retained for the duration of the exclusion period and beyond as required by regulatory obligations to prevent account reopening. We work with recognised gambling support charities and counselling services to provide resources for players who may need assistance, and referrals to these services are made in accordance with data protection principles.
The Trixino privacy policy is reviewed and updated regularly to reflect changes in data protection legislation, regulatory requirements, and our business practices. Material changes to this policy will be communicated through email notification or prominent notice on our platform. Continued use of Trixino services after policy updates constitutes acceptance of the revised terms.